This Privacy Policy explains how TubYard collects and uses personal data when you visit our website, create an account, configure products, place orders, or contact support.
1. Data controller
TUBYARD LDA
NIF PT519412419
Av. Almirante João de Azevedo Coutinho 522, 2775-101 Parede, Portugal
help@tubyard.com
2. Data we collect
- Account data: name, email address, password (stored hashed), billing and shipping details.
- Order data: products configured, quantities, prices, payment status, delivery address, and order history.
- Logo and configuration files you upload, plus transform settings used to produce your order.
- Distributor applications: company name, tax number, address, phone, website, and related correspondence.
- Support messages sent through contact or help forms.
- Technical data: IP address, browser type, cookies, and security/rate-limit logs needed to protect the site.
3. Purposes and legal bases
We process personal data to:
- Provide the online store, process orders, and deliver products (contract).
- Manage accounts, distributor approvals, and customer support (contract and legitimate interests).
- Comply with tax, accounting, and legal obligations (legal obligation).
- Prevent fraud, spam, and abuse of our forms and checkout (legitimate interests).
- Send transactional emails such as order confirmations and account notices (contract).
Marketing emails, if any, will be sent only where permitted by law and with appropriate consent or opt-out options.
4. Sharing and processors
We share data only as needed to operate the store: payment providers, shipping carriers, email delivery services, hosting providers, and anti-spam/security tools. These parties process data on our instructions and under appropriate agreements.
We do not sell your personal data.
5. Retention
Order and invoice data are retained for the period required by tax and commercial law. Account data is kept while your account is active and for a reasonable period afterwards. Uploaded logos may be retained with order records to support re-orders, warranty claims, and production records.
6. Your rights
Under the GDPR, you may have the right to access, rectify, erase, restrict, or port your data, and to object to certain processing. You may also lodge a complaint with your local supervisory authority. In Portugal, this is the Comissão Nacional de Proteção de Dados (CNPD).
To exercise your rights, contact help@tubyard.com. We may need to verify your identity before responding.
7. Cookies
We use essential cookies and similar technologies for cart, session, checkout, and security. Analytics or marketing cookies, if enabled, will be described in our cookie notice or consent tool when applicable.
8. International transfers
If service providers process data outside the European Economic Area, we ensure appropriate safeguards such as Standard Contractual Clauses where required.
9. Changes
We may update this Privacy Policy from time to time. The current version is always published on this page.
See also our Terms and Conditions.